Shipping

Effective 5/05/2009

The following policy applies only to sales through the PilotKaraoke.com shopping cart or our eBay Store.  In addition, this policy applies only to sales of phyical sales that require shipment.  Most software-only sales do not require shipment.

General

  • In-stock orders will ship per the following shipping schedule:
    If we receive your cleared payment on: Your order will ship on:
    Sunday (before 5PM PST) Monday
    Monday (before 5PM PST) Tuesday
    Tuesday (before 5PM PST) Wednesday
    Wednesday(before 5PM PST) Thursday
    Thursday (before 5PM PST) Friday
    Friday (Following) Monday
    Saturday (Following) Monday
  • If we receive your (cleared) payment after 5PM Pacific Standard Time (PST), your order will be shipped as if it was received the following day.
  • US Federal holidays may impact the above shipping schedule.  We can only ship on days for which the shipping carrier is in operation.
  • Please note that any delivery time estimates listed are:
    • Based on when your order is shipped, not when it is placed.
    • Are only guidelines, delivery times can not be guaranteed, as in transit times are beyond our control once presented to the carrier for shipment.
    • Are listed in postal business days.  Weekends and holidays do not count as days in transit.

US (Domestic) Shipments

  • We privately insure all domestic packages against lost or damaged shipments.  If your package arrives damaged, please contact us as soon as possible after receipt for resolution.
  • Lost Packages
    • If you have not received your package within ten (10) business days, please contact us.
    • If we determine the shipping carrier has indeed lost your package, we will ship you a replacement at our expense.
  • Expedited Shipping
    • When electing for expedited shipping (such as UPS Second Day Air) we will make every effort to ship your item as soon as possible, but we can only guarantee the order will ship per the above shipping schedule.
    • If you must receive a package by a certain date, please contact us before purchase to ensure it is feasable and for help determining the best shipping method to choose.
  • Tracking Numbers
    • You will receive an email with your tracking number based on the shipping method chosen during checkout.
    • Shipments for software CDs are not typically shipped via a trackable method.  In this case, your shipping email may have "N/A" as the tracking number.
  • Shipping Refunds
    • Shipping refunds are only possible in these circumstances:
      • If we make an error processing your order that results in an undue delay we will typically refund all (or part) of the shipping charges depending on the circumstances.  (This provision is not guaranteed, and will be evaluated based on the specific circumstances).
      • If the shipping carrier makes an error that results in a refund of shipping to Pilot Karaoke, we will pass that refund to you less a $1.00 packaging and handling fee).

International

  • It is the responsibility of the customer to pay customs charges, duties, VAT, or any other import charges (if applicable).  Please check with your local post office to determine if they will be required and what they will be before purchase.  (Import fees, if any, will be based on the HS Tariff code of 847170 )
  • All international shipments are via USPS Priority Mail International.  (Software CD only orders will ship via First Class Mail International)
  • It is possible our web site may present you with shipping methods that we are unable to support.  The only international shipping method we support is "Priority Mail International" or "Priority Mail International - Flat Rate Box".  If you select a more expensive method, we will refund the overage; if you select a less expensive method will will charge you for the difference.  (We will always contact you ahead of doing this, but this will likely result in a delay.)
  • Please note that delivery times are not guaranteed.  Your package will have to clear customs and this can take time.  Once the package leaves our hands,  we have no control over time in transit or time in customs.  Please consider this before making a purchase if you must have your package within a certain time period.
  • Please allow 15 business days to receive your shipment before contacting us.
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