If you have questions or need assistance, you've reached the right place! Please see below for some important notes and for a form you can use to reach us for help.
Just Need Unlock Codes?
If all you need is to retrieve unlock codes you have already purchased, please visit our automated unlock code retrieval page first. In most cases, you can get instant access to your unlock codes!
Frequently Asked Questions
Although we always welcome your questions, we do encourage you to visit our FAQ section first. Our FAQ is the most extensive of its kind. It is quite rare for us to receive a question that is not already addressed there.
The contact information and contact form on this page is intended only for our current and future customers. Please do not use this form to send solicitations of any kind. They will be ignored.
If you have a complicated question that is not covered on our FAQ page, or if you need to open a support ticket, please use the contact form below. Be sure to read the important notes the follow the form to ensure your question will be received and that we can respond).
- If you contact us with this form OR via our sales or support email address directly you should receive an automated response within 5 minutes . If you do NOT receive this response then WE WILL BE UNABLE TO RESPOND TO YOUR EMAIL. This can happen when either your email address had a typo, or your email server rejected our auto-response (which means it would also reject our actual response).
- We ALWAYS respond to emails within 24 hours (usually much sooner). To give yourself the best chance of our response actually reaching you, please avoid using a "free" email account such as Yahoo or Hotmail as these sites frequently block our responses.
- Please ask your questions with confidence; we NEVER send unsolicited email or SPAM. EVER!
Other Contact Methods
- Pilot Karaoke LLC
8510 Oxford Dr SE
Lacey, WA 98503
- We can offer the fastest support via email (frequently within an hour or two of receipt, but always within 12 hours on business days).
- To ensure your response is not trapped by a junk email filter, please add "@pilotkaroake.com" to your safe sender's list and/or your ISP's "white list".
- If you have sent us an email and not received a response within 12 hours on business days, please check your "junk email" folder as we ALWAYS respond to email within that time.
Messaging System Notes:
- When your question or concern is difficult to explain via email, our phone messaging system can be used to provide a verbal explanation.
- Before leaving a message on this system, please send a short email to us (using the above form) that references your phone message to give us the best chance to respond. (This way we are sure to get your email address correct. It is difficult to communicate an email address on a telephone message).
- It is very important for us to have your email address as this is the only way we can respond. We are unable to respond by calling you back , even if you don't leave an email address.
- To keep our prices the lowest on the internet, we can only offer telephone based support via our Premium Support Service .
- The number to our messaging system is: (360) 539-6859 .