Instant Software Purchase (Plimus)


Effective 11/14/09

Note: This policy covers software purchases made through our Plimus eCommerce affiliate.  Previously, purchasing through our Plimus affiliate was the only way to get unlock codes instantly, but now all software purchased through our web site is processed instantly, and the use of Plimus as an eCommerce provider on this web site will be phased out.  (Our business affiliates that also sell our products will still use Plimus and this policy will still apply).

The following policy applies only to sales of software unlock codes hosted by Plimus servers (you see "plimus.com" is the address bar of your browser when entering your payment information).  For policies covering drive and software sales through our shopping cart click here.

General:

  • PLEASE READ the import information below regarding refunds!
  • If you have questions about the functions of Power Karaoke software, please email info@powerkaraoke.com for more information.
  • If you have questions about the functions of Pilot Karaoke software, please contact us for more information.
  • To ensure the best possible support, please do not contact Plimus for support under any circumstances unless we instruct you to do so.
  • Occasionally software may be part of a sale on this web site.  The sale price DOES NOT APPLY if you purchase the software via Plimus.  To receive the sale price, you must purchase the software through our shopping cart.
  • We strive to ensure our software listings are as accurate and complete as possible.  If you are looking for a particular feature in one of our programs please understand the following:
    • Although, there may occasionally be unadvertised features, this will be rare.  If you do not see a feature listed, do not assume it is present in the software, please ask questions before purchasing.  We are more than happy to assist!
    • PLEASE download the trial version of the software for evaluation purposes before purchasing!  This will ensure your expectations will be met when you purchase the software.  If a feature you would like is not present in the trial version it will not be present in the full version!
    • If you are looking for a particular feature in a program we sell that does not appear to be available, feel free to contact us.  It is possible the feature is present and just not easy enough to find, or that the feature may be implemented in the near future.

Payment:

  • All prices on this website are in US Dollars.
  • Although Plimus (not Pilot Karaoke) is handling the collection of payment information, you can still rest assured your purchase is 100% safe and secure!
  • Plimus accepts payment by Visa, MasterCard, Discover, American Express, and Paypal.

Unlock Codes:

  • All our software is available in a trial version for evaluation before purchase.  When you purchase our software you receive, via email, an "unlock code" to change the trial version into the full version with all advertised features enabled.
  • Upon payment, you can expect to receive your unlock code within just a few minutes.  If you have not received it within an hour, please contact us.
    • Note that if you purchased software developed by Power Karaoke, only they will be able to supply your unlock code.  Please contact them at info@pilotkaraoke.com.

Refunds:

  • Our software is unlock code based and once issued cannot be retracted.  Before purchase please download, install, and evaluate the trial version to make sure it meets your expectations as REFUNDS CANNOT BE ISSUED.  (with the following exception)
  • Pilot Karaoke will guarantee all Power Karaoke software that requires a CD+G compatible drive will work with the drives available on this web site.  If you purchase a Power Karaoke software program and a drive from us, please contact us if the software is not working with the drive as expected.
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